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1.
Streamlined Booking Process:
Give your customers the option to avoid lengthy phone calls, emails and inconsistent experiences.
Customers enjoy self-selecting their appointment. It's far easier to see your schedule than to try to compare it over the phone.
2.
Anytime, Anywhere Access:
Your customers want to book from anywhere at any time. They don't want to call outside normal business hours.
3.
Enhanced Customer Service:
Free up your CSR’s from the drudgery of email and the potential to lose these leads in the back and forth. Your CSR’s could be doing so much more to help your business than that.
4.
Younger Customers Demand It:
I don't even know why it is still called a phone, they never call anyone.
5.
Increased Perceived Value:
Studies consistently reveal that consumers value time more than money.
Our independent study showed a 14% increase in ticket averages from those customers who booked using Street2Fleet.6.
Full integration with Service Titan:
Street2Fleet displays the true availability for the zone/ job type and delivers the job straight to the dispatch board on the proper technician.
That will help provide the customer service while avoiding these negative experiences for your customer and CSRs from inferior online schedulers:
- Calling back customers because they chose a time that was not truly available. This is an awful experience for your customer and your CSR.
- No-shows because the job never got moved from the bookings tab or under the dispatch board. This is the worst for the customer but also creates stress for your CSR from the constant worry that this might happen. Then when it does inevitably happen, blame is assigned to a person but every business that uses these schedulers has this happen.
7.
Robust Dashboard:
Learn where in the process your customers are dropping off and customize the strategy to provide the best experience for your customers.
